Customer Service Associate Job in Wilmington, NC


General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often receive guidance from an experienced worker for the first few weeks of employment. This table shows a list of occupations with job duties that are similar to those of customer service representatives. There is expected to be less demand for customer service uss express review representatives, especially in retail trade, as their tasks continue to be automated. Self-service systems, social media, and mobile applications enable customers to do simple tasks without interacting with a representative. Advancements in technology will gradually allow these automated systems to do even more tasks. Compare the job duties, education, job growth, and pay of customer service representatives with similar occupations.

  • Typical level of education that most workers need to enter this occupation.
  • Explore resources for employment and wages by state and area for customer service representatives.
  • General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use.
  • The AppleCare Support Programs organization is seeking an innovative and passionate Telecom Product Manager to oversee a growing portfolio of contact center projects for our IVR team.
  • Bring passion and dedication to your job and there’s no telling what you could accomplish!
  • This candidate will play a key role in guiding and delivering on AppleCare’s capital investment portfolio.

The How to Become One tab describes how to prepare for a job in the occupation. This tab can include information on education, training, work experience, licensing and certification, and important qualities that are required or helpful for entering or working in the occupation. CareerOneStop includes hundreds of occupational profiles with data available by state and metro area. There are links in the left-hand side menu to compare occupational employment by state and occupational wages by local area or metro area. There is also a salary info tool to search for wages by zip code.

Technical Support

For example, representatives who work in call centers answer the phone and use computers to explore solutions for customers. Employment of customer service representatives is projected to decline 4 percent from 2021 to 2031. The AppleCare Support Programs organization is seeking an innovative and passionate Telecom Product Manager to oversee a growing portfolio of contact center projects for our IVR team. In this position you will set strategy, evaluate ideas, prioritize features, define releases, manage product roadmap, and provide regular updates to senior leadership on progress. With experience, customer service representatives may advance to supervisory roles. In certain industries, such as finance and insurance, customer service representatives must stay current with changing regulations.

U.S. customer service jobs

Insurance Sales Agents Insurance sales agents contact potential customers and sell one or more types of insurance. Information Clerks https://www.indeed.com/cmp/Uss-Express-Delivery-LLC/reviews Information clerks perform routine clerical duties, maintain records, collect data, and provide information to customers.

Customer Support Representative

He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time. The Similar Occupations tab describes occupations that share similar duties, skills, interests, education, or training with the occupation covered in the profile. The What They Do tab describes the typical duties and responsibilities of workers in the occupation, including what tools and equipment they use and how closely they are supervised.

U.S. customer service jobs

Bring passion and dedication to your job and there’s no telling what you could accomplish. However, jobs for customer service https://www.indeed.com/cmp/Uss-Express-Delivery-LLC/reviews representatives are projected to be added in business support services, which includes telephone call centers.

For Education

If you’re applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines applicable in your area. Dispatch activity to ensure timely and proficient service. He/she assists with dispatch planning and is responsible for ensuring that service, safety, and cost goals are met.

Current Search Criteria

The median hourly wage for customer service representatives was $17.75 in May 2021. The median wage is the wage at which half the workers in an occupation earned more than that amount and half earned less. The lowest 10 percent earned less than $12.67, and the highest 10 percent earned more than $28.19. Explore resources for employment and wages by state and area for customer service representatives.

Occupation Job Duties ENTRY-LEVEL EDUCATION 2021 MEDIAN PAY Computer Support Specialists Computer support specialists maintain computer networks and provide technical help to computer users. Representatives https://www.glassdoor.com/Reviews/Uss-Express-Reviews-E5867731.htm should be patient and polite, especially when interacting with dissatisfied customers. You have already created a job alert with same filters. To verify your email address and activate your job alert.

Follow Life at Chewy

You’re passionate about encouraging others to achieve the highest level of service in every interaction. You’re a role model and leader who advocates for their team. You’re invested in your work relationships and hold yourself and your team to a high standard of accountability. You’re https://www.stgusa.com/ naturally curious and gravitate towards tools and resources that enrich your team. If you are ready to encourage and lead, join Apple and help us leave the world better than we found it! The Apple Support Spanish team is looking for a Team Manager to lead a team of advi…

Explore our career paths to learn more about the opportunities that await you once you join Chewy as a Customer Service Representative. Apple participates in the E-Verify program in certain locations https://www.glassdoor.com/Reviews/Uss-Express-Reviews-E5867731.htm as required by law.Learn more about the E-Verify program . Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.